Privacy Policy

1. Information We Collect

When you use our website or contact us for services, we may collect the following information:

• Personal identification information (name, email address, phone number)
• Property address and service requirements
• Payment information when processing transactions
• Website usage data through cookies and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our window cleaning services
• Process service requests and communicate with you
• Send service updates and appointment confirmations
• Improve our website and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• With service providers who assist in our operations (under strict confidentiality agreements)
• To protect our rights and safety

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse website traffic. We use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies (Facebook Pixel) for advertising purposes

You can control cookie settings through our cookie banner or your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: